Privacy Policy for Starlight Property Maintenance Ltd

At Starlight Property Maintenance Ltd, we value your privacy and are committed to safeguarding your personal information. This Privacy Policy explains how we collect, use, store, and protect your information in compliance with applicable data protection laws.

1. Information We Collect

We may collect and process the following personal data:

• Contact Information: Name, phone number, email address, and address where services are required.
• Payment Details: Information needed to process payments.
• Communication Records: Any details shared in emails, phone calls, or through our website contact forms.
• Website Usage Information: IP addresses, browser types, and browsing patterns collected via cookies.

2. How We Use Your Information

We use your information to:

1. Schedule and provide handyman, repair, and cleaning services.
2. Communicate with you about service appointments, inquiries, and updates.
3. Process payments and provide invoices or receipts.
4. Improve our services based on your feedback and preferences.
5. Comply with legal obligations or respond to lawful requests.

3. Sharing Your Information

Your personal information is never sold or shared for marketing purposes. However, we may share your data with trusted third parties, such as:

• Service Providers: Subcontractors or payment processors required to deliver our services.
• Legal Authorities: When required by law or to protect our business or customers.

We ensure any third parties that process your data comply with strict data protection requirements.

4. Data Security

We implement robust technical and organizational measures to protect your data, including:

• Secure storage of physical and electronic records.
• Encryption and password protection for digital data.
• Restricting access to authorized personnel only.

In the event of a suspected data breach, we will notify you and the relevant authorities as required by law.

5. Retention of Data

We retain your personal information:

• As long as it is necessary to provide our services or meet legal requirements.
• For a maximum of 7 years for accounting and legal record-keeping purposes.

After this period, your data is securely deleted or anonymized.

6. Your Rights

You have the following rights under data protection laws:

1. Access: Request a copy of the data we hold about you.
2. Correction: Request corrections to inaccurate or incomplete data.
3. Erasure: Request deletion of your data, subject to legal and business obligations.
4. Restriction: Limit how we process your data in certain circumstances.
5. Portability: Request a copy of your data in a machine-readable format.
6. Objection: Object to the processing of your data for certain purposes.

To exercise these rights, please contact us using the details below.

7. Cookies and Website Tracking

Our website, https://starlightpm.co.uk, uses cookies to enhance your browsing experience. Cookies help us:

• Analyze website traffic and user behavior.
• Improve website functionality and services.

You can manage or disable cookies through your browser settings. For more information, refer to our Cookie Policy available on our website.

8. Third-Party Links

Our website may include links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing your data.

9. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. The latest version will always be available on our website at https://starlightpm.co.uk. Continued use of our services indicates your acceptance of the updated terms.

10. Contact Us

If you have questions or concerns about this Privacy Policy or how your data is handled, please get in touch:

• Business Name: Starlight Property Maintenance Ltd
• Contact Number: 0756 8748 857
• Email Address: info@starlightpm.co.uk
• Website: https://starlightpm.co.uk

These Terms and Conditions were last updated on 30/11/24.